Customer Experience Training
The Binarix Epicentre Communication Training System™, is an adaptive range of tailored programs, which aim to assist teams to develop and strengthen positive behaviours and effective communication skills to truly ‘live’ an organisation’s corporate values.
Teams achieve these goals by learning positive behaviours by focussing on strengthening positive attitudes and communication skills, thereby creating an environment in which all team members feel actively inspired to ‘own’ their performance outcomes.
Performance Goals
Customer experience communication performance goals, are
determined as part of our assessment process, and vary from client to client.
Examples of client goals may include:
- Integrate email, telephone and face to face communication customer experience ‘Strategy, Skills and Systems’ processes to improve client relationship growth and loyalty
- Effectively manage challenging conversations within teams
- Effectively manage challenging conversations with customers
- Positively manage customer complaints, questions and requests
- Streamline communication and working relationships between multiple
‘client focussed’ business units
- Streamline customer experience management reporting systems, to measure
‘best practice’ customer experiences
- Effectively work with other teams & departments, by learning how to have a
challenging conversation to achieve mutually positive customer experience
