Customer Experience Training
The Binarix Epicentre Communication Training System™, is an adaptive range of tailored programs, which aim to assist teams to develop and strengthen positive behaviours and effective communication skills to truly ‘live’ an organisation’s corporate values.
Teams achieve these goals by learning positive behaviours by focussing on strengthening positive attitudes and communication skills, thereby creating an environment in which all team members feel actively inspired to ‘own’ their performance outcomes.
Customer experience communication performance goals, are
determined as part of our assessment process, and vary from client to client.
Examples of client goals may include:
‘client focussed’ business units
‘best practice’ customer experiences
challenging conversation to achieve mutually positive customer experience