Proven, highly successful communication tools and strategies, to build ‘raving fan’ customers.
The Binarix Epicentre Communication Training System™
An adaptive range of tailored customer service communication programs, which aim to develop and strengthen positive ‘best practice’ customer experiences.
Our training focusses on, ‘what’ to say and ‘how’ to say it, which aims to effectively communicate our absolute service commitment, whilst working closely with our customer to manage and resolve challenges.
We work closely with you, to design and implement a process, to effectively measure areas to strengthen the customer experience.
Create Success
Client Engagement Process
Performance Goals
Communication performance goals are developed as part of our assessment process, and are customised for each client.
Integrate
- Communication strategy, skills and sytems to strengthen the customer experience process.
- Email, phone and face to face communication strategies to effectively achieve customer expectations.
- Assessment, measure and reporting systems to ensure training achieves learning outcomes.
Manage
- Difficult conversations with customers to achieve a positive outcome.
- Customer complaints, questions and requests to achieve a solution.
- Challenging conversations within teams and across departments.
Streamline
- Effective communication standards and create ‘client focussed’ business units.
- Customer experience reporting systems.
- Communication to harness the strength of interdepartmental resources to achieve a positive customer experience.
Who Are Our Clients?
Our clients truly value our decision not to feature their company name on our website and as part of our marketing.
The Binarix Epicentre Communication Training System™, results in significantly transforming workplace communication skills, thereby becoming an integral part in how teams convey their USP, and that’s the organisations ‘secret’.
Binarix works with national and international organisations, and with our client’s permission, are happy to share corporate case studies and client references upon request.
Ask About Our Clients
Transformation Starts Here
Book a free consultation by contacting us on +61 2 8883 3347 or online.