Our core focus with this program is to assist Customer Service personnel to build stronger relationships with both internal and external customers. Overall our programs aim to achieve the following measured outcomes;
- Audit Review CRM strategies with current Sales, Marketing and Operational Management Strategies to improve customer retention rates
- Evaluation of internal and external customer needs by implementing “Customer Service” measured Systems and Skills Program
- Improve customer satisfaction levels, e.g. implementing customer reward schemes
- Increase profitability e.g. implementing “Value Add” and “Cross Selling” Customer Service Strategies
- Improve working relationships between customer service staff and their internal customers
- Streamline CRM Reporting Systems
- Develop Customer Training Systems for in-house applications
- Develop Customer Management Systems for Team Leaders and Telemarketing Managers
Ask for our Case Studies!
Binarix has worked with hundreds of organisations on Sales Leadership development and their Customer Service Teams.