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Customer Experience Training

The Binarix Epicentre Communication Training System™, is an adaptive range of tailored programs, which aim to assist teams to develop and strengthen positive behaviours and effective communication skills to truly ‘live’ an organisation’s corporate values.

Teams achieve these goals by learning positive behaviours by focussing on strengthening positive attitudes and communication skills, thereby creating an environment in which all team members feel actively inspired to ‘own’ their performance outcomes.

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Client Outcomes

Binarix’s value to our clients is to develop key behavioural and communication skill outcomes.

Our success lies in our corporate culture learning and development methodologies, to develop training indicators from which we are able to directly measure the success of our training.

Learning outcomes may include developing and strengthening

  • Integrate Email, Telephone and Face to Face Communication customer service “strategies, skills and systems” processes to improve client relationship growth and loyalty.
  • Effective management of challenging conversations within teams and with customers.
  • Positive management of customer complaints, questions and requests.
  • Streamline communication and working relationships between multiple “client focussed” business units.
  • Streamline customer service management reporting systems to measure “best practice” customer experiences.
  • Working with other teams & departments: learning how to have a different conversation to achieve a joint positive customer experience.